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task is familiar—that is, employees have done it many times before—estimating completion time will not be difficult. Unfamiliar tasks, in contrast, require more thought and discussion. Here are a few

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accountability Action authorizes clearly communicate communicated conceptualized Coordinate correctly Cost decisions and direction detail estimates evaluate expectations fundamental concerns goal Identif improvment incorporating information Initiator kost leader team Manage Measurable Mediate Model Negotiate objective overworked plan planning provided on time and on budget quality Realistic responsibilities responsibility schedule slipping Specific team Time Time-limited together